Aktuelle News
WilTec investiert 750.000 Euro in digitalen Kundenservice – Zendesk stärkt Effizienz und Kundennähe
Eschweiler, Oktober 2025 – Die WilTec Wildanger Technik GmbH investiert in den kommenden drei Jahren rund 750.000 Euro in den Ausbau und die Digitalisierung ihres Kundenservice. Herzstück des Projekts ist die Einführung des internationalen Service-Systems Zendesk, das im November 2025 offiziell live gehen wird. Ziel ist es, den stetig wachsenden Anforderungen im Onlinehandel mit einer modernen, skalierbaren und lösungsorientierten Kommunikationsplattform zu begegnen.
25 years of Wiltec: From a basement start-up to a European online retailer
Eschweiler, June 2026 - What began in 2001 in around 180 square metres of space in the basement of the founders' parents has grown into a European online retailer with more than 250 employees: Wiltec GmbH is celebrating its 25th anniversary. The family-run company, based in Eschweiler, now supplies customers in 28 European countries and ships up to 30,000 parcels a day.
Black Week 2025 was a great collective achievement for Wiltec
Eschweiler, October 2025 – Between 20 November and 1 December, we shipped nearly 129,000 parcels, with our strongest days reaching around 24,000 shipments. This was made possible by a dedicated logistics team of around 120 employees across two locations, working in three shifts to ensure that every order was dispatched reliably. We extend our sincere thanks to all colleagues for their outstanding commitment!
WilTec invests €750,000 in digital customer service – Zendesk boosts efficiency and closeness to customers
Eschweiler, October 2025 – Over the next three years, WilTec Wildanger Technik GmbH will invest around €750,000 to expand and digitize its customer service. The centerpiece is the roll‑out of the global service platform Zendesk, scheduled to go live in November 2025. The aim is to meet rising e‑commerce standards with a modern, scalable and solution‑oriented communications hub.